SHIPPING, RETURNS & EXCHANGE POLICY

CONTACT US

For any questions regarding your order, shipping, returns, or exchanges, please contact us at orders@nomidesigns.ca. We’re here to help.

ORDER PROCESSING & DELIVERY TIMES

All orders are processed within 1 business day.

International orders generally ship within 10 to 12 business days, depending on the destination and shipping service selected.

Pre-Order & Backordered Items

Pre-ordered and backordered items are produced specifically for your order and may take up to 8 weeks to be produced before shipping.

A pre-order or backorder notification will be clearly displayed on the product page, including beside the price and above the Add to Cart button.

Because NoMiNoU follows a slow fashion, made-to-order and small-batch production model, production times may vary.

PRICING & PAYMENT

All prices are listed in Canadian dollars (CAD) and do not include applicable taxes or shipping charges.

For orders within Canada, applicable sales taxes will be calculated based on your province or territory.

For U.S. and international orders, taxes and duties may vary depending on the destination and applicable customs regulations. Any duties, customs fees, or other charges imposed by the destination country are the responsibility of the customer.

Once your order has been placed and payment has been processed, you will receive an order confirmation and receipt by email.

We accept:

• Visa
• MasterCard
• American Express
• E-Transfer

SHIPPING

Orders are processed and shipped Monday through Friday.

Orders placed on weekends or national holidays will be processed on the following business day.

Customers are responsible for shipping costs associated with:

• Undeliverable packages
• Return-to-sender shipments
• Incorrect or incomplete shipping addresses
• Partial shipments when applicable
• Customs duties, taxes, or other destination-country charges

Once an order has been shipped, NoMiNoU is not responsible for packages that are lost, stolen, or delayed by the shipping carrier.

PROMOTIONAL & DISCOUNTED ORDERS

All promotional purchases, sale items, and orders placed using a discount code or coupon are eligible for STORE CREDIT OR EXCHANGE ONLY. No refunds will be issued.

This policy applies regardless of the discount amount or promotion used.

RETURNS & EXCHANGES

IMPORTANT: NO REFUNDS

NoMiNoU does not offer refunds for purchases.

Eligible returns may be issued as store credit or an exchange only, subject to the conditions outlined below.

Store credit does not expire and may be used toward a future NoMiNoU purchase.

Eligibility

If you are not satisfied with your eligible NoMiNoU online purchase, you may request a store credit or exchange within 14 days of receiving your order.

To be eligible:

• Items must be unworn and unwashed.
• Items must be in their original condition.
• Original tags must remain attached.
• Items must be returned in their original packaging where applicable.
• The return or exchange must be approved by NoMiNoU before the item is shipped back.

We are not responsible for items that are lost or damaged while being returned to us.

Final Sale Items

FINAL SALE ITEMS CANNOT BE RETURNED, EXCHANGED, OR CANCELLED.

This includes items specifically marked Final Sale, as well as certain discounted items and purchases made during designated promotional or clearance events.

The Final Sale designation will be indicated on the applicable product or promotion.

DAMAGED OR DEFECTIVE ITEMS

If your order arrives damaged or an item appears to have a manufacturing defect, please contact us at orders@nomidesigns.ca as soon as possible.

Please include:

• Your order number
• A description of the issue
• Photos clearly showing the damage or defect

If the item is confirmed to be defective or the result of an error on our part, NoMiNoU will provide instructions for returning the item and may cover the applicable return shipping costs.

Approved resolutions may include a replacement, exchange, or store credit, depending on the circumstances and product availability.

Refunds are not provided.

HOW TO REQUEST A RETURN OR EXCHANGE

1. Contact Us

Email orders@nomidesigns.ca to request a return or exchange.

Please provide your order number or the email address used to place your order.

Do not ship your item back before your return or exchange has been approved by email.

2. Prepare Your Return

Once your return or exchange has been approved, include a short note inside your package containing:

• Order number
• Reason for the return or exchange
• Shipping address
• Email address

3. Ship Your Item

Ship your approved return to:

NoMiNoU
Attn: Returns/Exchanges
10878 157 Street
Surrey, BC V4N 1C4
Canada

We recommend using a shipping service with tracking.

Customers are responsible for return shipping costs for returns or exchanges requested for personal reasons, including choosing the wrong size, changing your mind, or deciding that the item is not suitable.

For approved returns originating outside Canada, please be aware that international returns may take several weeks to arrive.

4. Processing Your Return or Exchange

Once we receive and inspect your returned item, we will process your approved store credit or exchange.

You will receive an email confirmation once your return has been processed.

No refunds will be issued.

If the return is due to an error on our part or a confirmed manufacturing defect, NoMiNoU will provide instructions regarding applicable return shipping costs.

IMPORTANT POLICY SUMMARY

NoMiNoU does not offer refunds.

Eligible returns are processed as store credit or exchanges only.

• Returns must be requested within 14 days of receipt.
• Items must be unworn, unwashed, and have original tags attached.
• Promotional, discounted, and coupon purchases are eligible for store credit or exchange only.
• Final Sale items cannot be returned, exchanged, or cancelled.
• Customers are responsible for return shipping for personal-choice returns and exchanges.
• NoMiNoU covers applicable return shipping when an item is confirmed defective or an error was made in fulfilling the order.
• Store credit or exchanges are subject to product availability and approval.

 

Wholesale Return Policy

At NoMiNoU, we strive to ensure that all wholesale orders meet the highest standards of quality and satisfaction. Please review the following return policy, which applies to all wholesale purchases.

General - Top Up Returns

• Returns are only accepted for damaged, defective, or incorrect items.

• Any issues must be reported within 7 business days of receiving your order.

• All returns must be authorized by NoMiNoU prior to being sent back. Unauthorized returns will not be accepted.

• Returned items must be in their original condition, unworn, unwashed, and with all original tags and packaging.

Made-to-Order Items

All made-to-order items are final sale and are not eligible for return, exchange, or refund.
Due to the customized and on-demand nature of these products, we are unable to accommodate changes or cancellations once an order has been confirmed.

Shipping Costs

• Shipping charges are non-refundable unless the return is due to our error.

• Customers are responsible for return shipping costs unless otherwise authorized by NoMiNoU.

Restocking Fees

A restocking fee may apply to certain returned items, and will be communicated at the time of return authorization.

 

CUSTOM & PROMOTIONAL ORDERS

NoMiNoU can add your logo or adjust our existing artwork to your brand colours for a personalized promotion or gift for your company. Custom or personalized orders are offered; however can take up to 8 weeks to ship and will be subject to additional fees. Minimum orders start at 50 pieces. Please email wholesale@nomidesigns.ca for more information.

All custom pieces are made to order, must be used on our current styles & sizes, and are FINAL SALE.