We’re in this together.
To the NoMiNoU community,
We hope everyone is safe and healthy during this difficult time. In light of the current developments around COVID-19, we wanted to take a moment and share the steps we’re taking to keep our community and employees as safe as possible.
To protect our community and support national efforts to contain the spread of COVID-19, we have temporarily closed our retail location at Tsawwassen Mills. Our online store remains open, and our warehouse is following recommendations from the CDC and WHO to ensure their safety and yours.
Don’t hesitate to reach out – let us know how we can support you through this or if you have any questions or concerns. We’re here for you! Let’s stay safe and connected.
Sending you our best,
Jullianna Charlton & the NoMiNoU team
Are you still shipping orders?
We are still fulfilling and shipping orders while taking the necessary precautions to ensure the safety and health of our team. Due to COVID-19, we are experiencing shipping delays. During this time, we appreciate your patience as orders may be delayed by 1-4 weeks. We can confirm that while we are continuing to ship to most countries globally, unfortunately, some of our in-country courier solutions are now being directly affected due to the recent COVID-19 outbreak. We are very sorry for the wait. More information about shipping can be found here.
What about returns?
We are still accepting returns, however return parcels may take longer for us to process. Due to this, refunds may take longer than usual. In response to COVID-19, we have extended our return policy to 30 days upon receipt of your item. To learn more about our return policy, please visit our Customer Support page.
What extra steps are you taking with your warehouse and team?
We are taking every precaution that we can to keep our employees safe and minimize the risk of transmission of COVID-19. Our full time employees are working from home and receiving full pay. We are following CDC guidelines at our warehouse and factories. We have limited warehouse staff to 2 on shift at a time while practicing physical distancing and using PPE. We have in-house sewing where we are practicing physical distancing. We are continuously working to provide a safe and hygienic environment for our employees and our products. It is safe to receive and open your package. As per the World Health Organization, the likelihood of an infected person contaminating your parcel is low and the risk of catching the virus that causes COVID-19 from a package is also low. As a general rule of thumb, it is best to wash your hands thoroughly after handling a package and avoid touching your face. Please visit the Government of Canada website for recommendations on protecting yourself against COVID-19.
I have a question. How can I contact you?
We are working hard to get back to all of our customers. Due to increase in volume, it may take us longer than usual to get back to you. You can contact us via email. You can also follow us on Instagram, Facebook, and Twitter for product updates, promotions, and events. You can also check out our blog. In this ever-changing environment where we are experiencing the impact of a global pandemic, we are committed to you, our valued customers.